Bridging the gap with rural New Zealand
OPINION: One thing I keep hearing from rural New Zealanders is the importance of relationships. Strong relationships don’t just happen - they take trust, consistency, and time.
Woolworths has told Horticulture NZ conference in Tauranga that with an extended period of settled and warmer growing conditions this year, we find ourselves in a market of plentiful supply.
Woolworths head of vegetable and hort buying team, Glenn Bewly noted that the supply and demand equation can be a difficult balance to get right, especially with the external pressures of a subdued economy.
He told the conference that a recent survey conducted by IPSOS NZ found that the ‘cost of living’ was comfortably the single most significant issue that customers faced today.
“While we have recently seen RBNZ starting to reduce the cash rate and a shift for the wider market from inflation to deflation, we can expect that cost-of-living pressures will continue to be felt for some time.
“With value seeking behaviour at record highs, the ability to bring value to customers is essential. And with growers benefiting from higher yields and good quality turnout, this has helped to deliver some fantastic value for retail customers.
“Customers have reacted well and collectively we have seen examples of record-breaking volumes,” Bewly says.
He pointed out, however, that there has been an ongoing challenge of driving consumption to a point that consistently allows for demand to come up to a high enough level to meet that of supply.
“This has made for a challenging market. We are collectively working to grow consumption levels of fruit and veg.
“We continue to be focused on delivering value, quality and freshness for Kiwis across NZ. If consumers have a fantastic experience, we know they are more likely to consume and buy more.”
Earlier this year Woolworths opened its second fresh produce state of the art distribution centre.
Bewly says this completed Woolworths’ national coverage for delivering fruit and vegetables for their store network – allowing them to handle with care and have the appropriate temperature controls to maximise freshness and quality for customers.
“We know our customers react positively to this, with a noticeable positive step change in our customer feedback in the South Island following our Christchurch DC opening.
“We continue to invest in upskilling our produce team, through our program known as Cultivate. We are also focused on driving passion across our wider business, through ‘The Fresh Commitment’, a workstream focused on driving passion across our teams in store, in our DC’s and across support offices, empowering staff to never walk past fresh products which they themselves would not be happy buying.”
Woolworths is also rolling out chilled front of store displays, allowing them to display in season products such as strawberries at the front of the store - helping to maximise quality for the end consumer.
“We know for highly temperature sensitive lines spending time outside of a chilled environment can have a detrimental effect on shelf life,” says Bewly.
