Insurers able to support customers despite alert level changes

The announcement has come after flooding affected West Auckland overnight.

“If you have been affected by the rain and floods, don’t hesitate to contact your insurer, who is open and available to support you with processes in place to comply with alert level requirements,” says Tim Grafton, chief executive of ICNZ.

As an essential service, insurers are able to support critical work and make safe repairs. All ICNZ members have confirmed that processes have been established to ensure all necessary steps are taken to limit or eliminate the risk of spreading Covid-19.

“Your first step is to contact your insurer, they will then be able to walk you through what their response will be like at Level 4,” says Grafton.

ICNZ says that after the initial steps to ensure the safety of yourself and those around you, there are some things you can do to help with the necessary recovery and support a smooth claim process.

• If your property is damaged, contact your insurance provider as soon as possible.
• If you rent your property, contact your landlord and your contents insurance provider as soon as possible.
• Take photos and videos of any damage and note down the details of valuable items.
• If it’s safe, don’t dispose of anything until you’ve spoken to your insurer as it will help speed up the assessment of your claim.