Thursday, 02 April 2020 14:05

Farmers adapt well to new sales model

Written by  Sudesh Kissun
Farm Source has closed all its stores: orders are placed online or over the phone. Farm Source has closed all its stores: orders are placed online or over the phone.

Fonterra’s rural service subsidiary, Farm Source says farmer shareholders are adapting well to its new trading model under COVID-19 restrictions. 

Thanks to COVID-19, Farm Source has closed all its stores: orders are placed online or over the phone.

Farmers can either collect their purchases outside the store or are dropped off at “zero-contact” collection point on-farm.

Farm Source head Richard Allen says the service has been well adopted by farmers across the country. 

“Sales traffic was high in the first few days, which was not unexpected. Traffic has now reduced to more normal levels and aligned to more seasonal patterns.”

“Our phone-based service centre and online sales channel have come into their own: staff and farmers have adopted and respected this way of operating in a short period of time.”

Allen, who also looks after milk collection, says the co-op isn’t experiencing disruption or significant drop in production at this stage. 

“Agriculture essential and prioritised in the lock-down for business continuity: farmers continuing to work hard on-farm and we are continuing to collect and process their milk.”

More like this

Overstayers irk farmers

A new law preventing the eviction of tenants from rental properties is causing a headache for some dairy farmers.

Memorable vintage

With a backdrop of COVID-19, this has been a harvest like no other.

Distributor focussing on farmer support

AGCO Australia and New Zealand has announced plans focused around protecting the welfare and livelihood of its customers, employees and the community during the COVID-19 pandemic. 


ANZCO makes a $30m profit

Meat company ANZCO Foods recorded its best-ever revenue of $1.7b and a net profit before tax of $30.6m for the year ended 31 December 2019.


M. bovis – we’re making headway

Ministry for Primary Industries chief science adviser, Dr John Roche on the indications New Zealand is winning the fight against Mycoplasma bovis.

Delays ruled out on water reforms

Delaying the introduction of new water reforms was not an option according to the two cabinet Ministers directly involved – Environment Minister David Parker and Agriculture Minister Damien O’Connor.

$700m for freshwater clean up

The Government has announced a $700 million fund to support the primary sector and other groups in meeting new clean water standards.

» The RNG Weather Report

» Latest Print Issues Online

Milking It

Effluent power

Finnish dairy company Valio is on a mission to reduce milk’s carbon footprint to zero by 2035.

What’s in a name?

The man who coined the term ‘Gypsy Day’ is slightly miffed that a term he introduced to New Zealand’s farming…

» Connect with Dairy News

» eNewsletter

Subscribe to our weekly newsletter